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SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups. We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes. Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills. The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders. Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator. • Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered • Getting people together: Organising internal meetings, both virtually and face to face • Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting • Note taking and recording: Maintaining accurate records of meetings and decisions • Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed • Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment • Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required

Could you lead the local SSAFA services in the Grampian area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you. The branch covers Aberdeen, Aberdeenshire, Moray and Elgin. You can be located in any area within the Grampian region and have the ability to travel to meetings within the area and with other Branch Chairs quarterly in Stirling. All expenses and travel costs are covered. What is a Branch Chair? There are SSAFA branches throughout the UK and overseas. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area. Why do we need you? We’ve been supporting the Armed Forces community for 140 years. Our clients come from all backgrounds and age groups and more people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, engage in local fundraising and awareness events to ensure the local population know about SSAFA and keep things running smoothly behind the scenes and ensuring the financial viability of the branch. This role is about leadership, community engagement, volunteer coordination and branch governance ensuring volunteers are legally compliant with required mandatory training for their roles. The role requires an ongoing time commitment, usually about 1 day per week but may need daily checking of communications from branch volunteers who may need your support. In addition, you would need to organise and attend regular meetings throughout the year with support from the Branch Secretary. If you think you could take on this role we would love to hear from you.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just good I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you. What is a Branch Secretary? There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch. Why do we need you? We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers. In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes. When would you be needed and where would you be based? This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year. What would you be doing? Managing the branch office (if applicable) and providing support to all volunteers, especially new ones as they come through the recruitment process for new roles within the branch. Undertake local inductions with new volunteers and ID checks to process PVG applications. Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch. Monitor volunteer numbers against the demand for support and recruit new volunteers as needed. Ensuring all volunteers are kept up to date with the training and the information they need. Build relationships with regional and central office staff to ensure an effective flow of information. Maintaining accurate records of volunteers and submit accurate data to Central Office Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser. Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken. What could you gain from this volunteering role? Gain experience of holding a key local role with oversight of all SSAFA activity in the local area Use your skills, knowledge, and life experience to benefit others. Support from your local SSAFA branch and the wider SSAFA community Experience, training, and skills that you can highlight on your CV and in job interviews. Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! What training and support would you receive? Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, , volunteer management – attracting, recruiting, and inducting volunteers. Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe. Access to a range of e-learning courses as well as local opportunities to keep your training up to date. Support from the Chair of the branch Access to the Welfare Team and Volunteer Support Team based at our central office. Reimbursement of out-of-pocket expenses Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

Do you enjoy networking and meeting new people? Are you passionate about volunteering? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a good level of IT skills. Although every SSAFA Branch has different needs, below are the main activities of a Volunteering Coordinator. Keeping in touch: Maintaining accurate and up-to-date lists of branch volunteer details and checking in with people about their volunteer experience. Supporting volunteer recruitment: Working alongside the Branch Chair to monitor volunteer numbers and develop plans to recruit new volunteers as required, for example, using online volunteer recruitment platforms. Creating local links: Taking opportunities to advertise and promote volunteering opportunities locally, including linking with local volunteer centres and community groups. Welcoming and supporting: In partnership with SSAFA central office teams, supporting the recruitment and induction of new volunteers e.g., carrying out informal interviews and ensuring every volunteer has an identified volunteer manager. Celebrating and saying thank you: Seeking ways to celebrate volunteering and to say thank you to volunteers for their efforts. Being a volunteering champion: Working with the regional Volunteer Development Manager to promote volunteering best practice across the branch and ensure volunteers have the best possible experience with SSAFA.