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Volunteering at CAB as an adviser is hugely rewarding. Each session is different and clients come to us with issues as diverse as consumer issues through to housing problems and those simply looking to be signposted to another organisation. We are looking for people who love to work as part of our friendly team and have an open and enthusiastic manner. Advisers help clients reach informed decisions and may assist in drafting letters, making phone calls and filling in forms. We are looking for people who would be able to commit to giving six hours per week to CAB although this may be negotiable. This would be split over two sessions per week. We provide fantastic training and ongoing support with our next training group starting late September. If you would like to make a positive difference to Moray residents this is your chance. Excellent verbal and written communication skills Good computer skills Ability to work as part of a team and with the general public Be able to extract relevant information and present it to clients appropriately Be willing to undertake training

Abbotsford welcomes over 40,000 visitors a year from all over the world. We have been a world-famous visitor attraction since Sir Walter Scott died in 1832.Taken over by a charitable trust in 2007, our mission is to care for his house, estate and collection and share his legacy with the world. We are looking for friendly and outgoing individuals to welcome and orientate visitors around the site. You will be liaising with the house stewards to ensure that the flow of visitors into the house is managed efficiently. Our volunteers are the face of Abbotsford and play a vital part in welcoming visitors from all around the world and making their visit unforgettable. No prior knowledge is necessary, as full training will be given. All you need is a smile and a genuine interest to learn about Abbotsford and support our important charitable work. What you will be doing: • Welcoming visitors when they arrive in the South Court • Check their tickets and orientate them towards their destination – house or gardens. • For house visitors, explain what to expect on the house tour. • Help them to download the audio tour. • Use booking sheet to manage timed entry tickets. • Stagger entry if multiple bookings for a time slot. • Manage the flow of visitors entering and exiting the house by liaising with the house stewards and the visitor centre staff. • Explain the route through the gardens and point out the chapel. • Keep informed about and actively promote other activities and events at Abbotsford. • Answer any questions they may have to the best of your abilities. The safety of our volunteers, visitors and staff is paramount to the Abbotsford Trust. We have carried out detailed Covid risk a assessments for all our volunteer roles. We monitor and adhere to all government and public health advice and guidelines and expect all volunteers, visitors and staff to adhere to our protocols.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client’s objectives -Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client’s objectives -Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client’s objectives -Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Help bring the history of the Museum and its collections to life in the galleries. Volunteers will be trained to engage visitors in specific galleries in the museum. They will tell visitors about the gallery and answer any questions they may have. Gallery Guides will be present at pre-advertised times to enhance the visitors experience and enjoyment of the museum. You will learn about the history of the Museum and its collections, as well as developing customer service and interpersonal skills. This is a great opportunity for someone who wants to gain experience, develop skills and confidence. The key tasks will include: -Learning about the history of the Museum and its collections. -Giving visitors a warm and friendly welcome to the gallery space. -Bringing the theme of the gallery to life by highlighting key objects on display. -Responding to questions and queries to the best of your knowledge

U-Turn is a Peer Education service for young people (12 – 18 years old) across South Lanarkshire. The service is provided by Glasgow Council on Alcohol (GCA) on behalf of South Lanarkshire Alcohol and Drugs Partnership. Peer Educators will be supported to deliver inputs across South Lanarkshire to other young people to incorporate a harm reduction approach as well as addressing stigma/language around drug and alcohol use. Peer Educators are will work alongside the Peer Education Workers & Peer Education Team Leader. As a Peer Educator, you will: • Attend training related to Peer Education role • Work as part of a team to achieve a common goal • Support delivery of Harm Reduction • Work towards a qualification • Attend Personal Development Planning Responsibilities • Participating in weekly workshops

Volunteering Matters is a national volunteering and social change charity. We believe that everyone in the UK should have the opportunity to thrive. We bring people together, through the power of volunteering, to resolve some of society's most complex issues. Our national project, Getting Together Matters, operates across Scotland, England and Wales. Getting Together Matters deliver virtual activities; online zoom groups and telephone only groups, to help people aged 50+ feel connected & reduce social isolation and loneliness. We have a timetable of events and activities each week and we are looking for enthusiastic volunteers to help run the activities. If you can spare an hour a week, have a computer & internet, and would be prepared to be consistent, enthusiastic & above all kind and considerate - we would love to hear from you! Running the groups means logging on to the specific platform (Zoom or Telephone), at regular times, facilitating conversations and enjoying communication amongst our 50 + groups. We would give training, arrange the set ups & show you how - cover the groups with you for a while, then you would facilitate one of our weekly groups. Ideally Mondays or Fridays are good days, but we are open to what people have to offer & we can work from there. Lots of explanations available, so do reach out if you are at all interested but would like more info.

Make a difference at Drumchapel CAB as a Volunteer Advisor – it can be incredibly rewarding to contribute something non-financial to a cause our community cares about! We are now recruiting for our next intake of volunteers. Our training consists of a virtual training programme and access to an e-learning platform. As the training is online it is extremely flexible and can be accessed on a day and time that suits your weekly circumstances. We promise to offer support and guidance along the way as you work your way to achieving adviser competence. Situated in Drumchapel we offer free, confidential and impartial advice and assistance to Glasgow residents with the postcode G1 - G15. Operating since 1963, we have had to constantly change and adapt to meet the ever-increasing needs of our community. We do this by offering multi-channel appointments for our clients. These include: face to face, phone, webchat, email and video call. In this role, you'll develop new skills, gain more confidence and meet new people. Our volunteers come from all walks of life. All we ask in return is a commitment of at least 6 hours per week, a willingness to learn and dedication for a minimum of 12 months. Day-to-day duties and responsibilities of a volunteer adviser can include: - Interviewing clients – this involves listening to the client while they explain their problem helping them to clarify the issues by exploring the problem and asking questions. - Giving information – this involves using the information system and books to find out the correct information. - Giving advice – this involves explaining information to the client outlining their choices so they can decide what to do. - Giving practical help – for example: filling in forms, doing a benefit calculation, communicating with another agency on behalf of a client. - Keeping accurate records – this involves making a record of the client’s details so that further help can be given if a client returns to the CAB. - Carrying out administrative task such as filing case notes, amending information, etc. - Reading or attending training to keep up-to-date on important issues. - Attending CAB meetings. The training will consist of recorded taught sessions as well as emodules to consolidate your learning. This online learning will take a maximum of 3 months to complete but as you will be working at your own pace you may find you complete it quicker. Once you have applied for this opportunity you will be contacted within 5 working days to discuss this opportunity further. If you are interested please click the ‘apply’ button below (available when logged in and registered). You will then be contacted by the Learning & Development Coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow.

Social groups are a great way to give people on the autism spectrum an opportunity to improve their confidence, self-esteem and reduce isolation through spending time with others in a walking group setting. Volunteers are invited to support the Walking Group with this very valuable activity. What you will be doing Building up positive relationships with people on the autism spectrum and other volunteers in a walking group setting. Sending a report to the branch to outline how the sessions are going etc. Attending the walking group sessions. Welcoming new individuals to the group. The skills you need Confident communicating with walking Group Members and listening to their thoughts and ideas. Enthusiasm for walking. Confident in taking the lead at introducing themselves and speaking to new people attending the walking group. An ability to make new people feel welcome. Understanding of autism. Empathy and understanding. Good communication and interpersonal skill. What's in it for you Improve support to autistic people and their families in your local area. Build up an understanding of autism by volunteering with autistic people. Access free training and learn new skills. Meet new people. A worthwhile achievement to add to your CV. Having fun whilst carrying out a valuable role. Volunteering can keep you mentally stimulated and provide you with a sense of purpose. This is a rewarding and fulfilling opportunity and will allow you to make a difference to those you are supporting and their families. When and where Bothwell Road Park in Hamilton on 1st Saturday morning of every month