Home About us For volunteers For organisations For groups Find opportunities Contact us

Find opportunities

LGBT

Helpline Volunteer

  • Dyslexia Scotland
  • VO105381
  • Home-based volunteering

Description

Make a tangible difference to the lives of dyslexic adults and children in Scotland - join our amazing team of Helpline volunteers!

Do you have good listening skills?
Are you able to put people at their ease over the telephone?
Can you remain objective and level headed when faced with difficult or emotional phone calls?
Do you want to make a difference?

If yes to all of the above, we would love to hear from you.

About the Helpline

The Dyslexia Scotland Helpline has been running many years and receives up to 2000 enquiries each year. In complete confidentiality, our trained Helpline advisers listen to questions and signpost to information and help on dyslexia-related issues in Scotland.

“We are a friendly voice and listening ear at the end of the phone who can help to make sense of the huge amount of information which is available.”

About the role

You can be based in our office or at home.
You will need IT skills sufficient to be able to access the internet and respond to email enquiries.
Timewise – all we ask is that you commit to one regular morning or afternoon each week. We will be able to cover any time you need away from the Helpline for holidays etc.

All training will be provided

Organisation aims and objectives

To raise awareness of dyslexia in Scotland and its related difficulties

Availability

Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening

Frequency and commitment details

Long -term commitment to one 3 hour session on the Helpline per week. Cover will be provided for holidays, illness etc.

Restrictions

Experience required: • Excellent listening skills • Ability to put people at ease on the telephone • Ability to be objective, as Advisors may only hear one side of the story • Ability to be non-confrontational • Ability to extract essential information from distressed enquirers in order to provide support • Ability to keep a level head when dealing with distressing, angry or difficult calls • Ability to ask others for advice when unsure how to respond • Basic IT skills to check internet sites, reply to emails and record queries • Ability to take notes while answering a call • Ability to record information clearly in the Helpline monitoring database after each call/email
Minimum age: 18

Support

Expenses details: The Helpline can be manned from your own home or from our office based in Stirling. if you live locally to the office, travel expenses will be provided. Software etc needed to fulfil the role will be provided by Dyslexia Scotland.

Last updated a month ago

Similar opportunities

Shop Volunteer
  • DEBRA UK (Scotland office)
DEBRA is a national charity and patient support organisation for people living with the rare, extremely painful, genetic skin blistering condition, Epidermolysis Bullosa (EB) also known as ‘Butterfly Skin’. EB causes the skin to become very fragile and tear or blister at the slightest touch. With your help we can find treatments and cure(s) for EB. Volunteering in a DEBRA shop can teach you new skills as well as meeting new people and gaining experience in retail. The role involves: - Operating a till to take cash and card payments - Engaging with customers on the shop floor - Replenishing stock on the shop floor - Recording donor details for gift aid - Creating eye catching displays
Find out more
Helpline Volunteer
  • Dyslexia Scotland
Make a tangible difference to the lives of dyslexic adults and children in Scotland - join our amazing team of Helpline volunteers! Do you have good listening skills? Are you able to put people at their ease over the telephone? Can you remain objective and level headed when faced with difficult or emotional phone calls? Do you want to make a difference? If yes to all of the above, we would love to hear from you. About the Helpline The Dyslexia Scotland Helpline has been running many years and receives up to 2000 enquiries each year. In complete confidentiality, our trained Helpline advisers listen to questions and signpost to information and help on dyslexia-related issues in Scotland. “We are a friendly voice and listening ear at the end of the phone who can help to make sense of the huge amount of information which is available.” About the role You can be based in our office or at home. You will need IT skills sufficient to be able to access the internet and respond to email enquiries. Timewise – all we ask is that you commit to one regular morning or afternoon each week. We will be able to cover any time you need away from the Helpline for holidays etc. All training will be provided
Find out more
Be the heart of the action, the organiser behind our community collections and become a Collections Host Volunteer You’ll be the friendly face that keeps everything running smoothly at busy locations like supermarkets, train stations, high streets and shopping centres. You’ll support our volunteer collectors, inspire generosity from the public, and help raise vital funds for Marie Curie services. Availability: 4 hours - at various points of the year Time: Flexible to suit your schedule Locations: Perth, Grampian or Tayside Criteria: Aged 18 or over What you’ll do: • Be present on-site during collection days • Welcome volunteers, help them feel confident and ready • Keep things organised and positive • Encourage public support and kindness • Help recruit new collectors • Thank volunteers, secure donations and assist with banking What you'll receive and achieve: • Essential training, ongoing guidance and wellbeing support  • Recognition for your time and effort • Updates on the difference you’re making • Long Service Awards • Be part of the UK’s leading end-of-life charity • Travel and expenses covered • Access to discounts on shopping, travel, entertainment, and more Ready to roll up your sleeves and be part of something special? Ref: 6635
Find out more
Can you help with our Collection Tins and Daffodil Boxes? Distribute and collect our Marie Curie tins or daffodil boxes in your local community - in shops, cafés, pubs, sports and social clubs, pharmacies and other venues. Your impact truly matters. In 2024–2025, our Fundraising Groups raised £2.3 million for Marie Curie, and you could be part of what happens next. Even better, from a recent survey (Feb 2026) 96% of our fundraising volunteers would recommend volunteering to a friend Availability: 2 hours per month Time: Flexible to suit your schedule Locations: St Andrews Criteria: Aged 18 or over What you'll do: • Distribute and collect donation tins/boxes • Count and bank donations securely • Monitor and empty donation boxes regularly • Identify new venues What you receive and achieve: • Essential training, ongoing guidance and wellbeing support • Recognition for your time and effort • Updates on the difference you’re making • Long Service Awards • Be part of the UK’s leading end-of-life charity • Travel and expenses covered • Access to discounts on shopping, travel, entertainment, and more Ready to support your local community and make a real difference? Ref: 4900
Find out more